Refund policy

Return and Refund Policy

1. Overview

At Wicked Bat Coffee, customer satisfaction is a priority. Due to the perishable nature of our coffee products, we have specific guidelines regarding returns and refunds to ensure fairness and quality control. By placing an order with us, you agree to this policy.

2. Perishable Goods Policy

  • We do not accept returns on perishable items, including all coffee products.
  • Once coffee has left our premises, it cannot be resold or reused due to health and safety regulations.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order. Provide:

  • Your order number
  • A description of the issue
  • Photographic evidence where applicable

Eligibility for Replacement or Refund:

  • Damage affecting product quality
  • Incorrect items received
  • Defective products

4. How to Request a Refund or Replacement

  • Contact our support team using the website contact form.
  • Include your order number and supporting photos.
  • We will review your request within 3-5 business days.

5. Refund Process

  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • If you have not received your refund within this period, check with your bank or payment provider before contacting us.

6. Subscription Cancellations

  • You may pause, skip, or cancel your coffee subscription at any time through your account settings.
  • Changes must be made at least 48 hours before the next billing cycle to avoid charges.

7. Non-Refundable Items

The following items are non-refundable:

  • Perishable goods (coffee beans, ground coffee, etc.)
  • Gift cards
  • Sale items marked final sale
  • Custom or personalized orders

8. Shipping Costs

  • Shipping fees are non-refundable.
  • If a return is due to an error on our part, Wicked Bat Coffee will cover return shipping costs.
  • For all other returns requiring shipping, the customer is responsible for return shipping fees.

9. Late or Missing Refunds

If you haven’t received your refund:

  • Double-check your bank account.
  • Contact your credit card company or bank, as processing times vary.
  • If you still haven’t received your refund, contact us using the website contact form.

10. Right to Refuse Returns

  • We reserve the right to deny refund or replacement requests if the request does not meet our outlined criteria or is made outside the 14-day window.

11. Quality Concerns

While we do not accept returns based on personal taste preferences, if you believe your coffee has a quality issue, contact us. We take all concerns seriously and will investigate potential defects or contamination claims.

12. Allergy and Sensitivity Disclaimer

Customers are responsible for reviewing product details before consumption. Wicked Bat Coffee is not liable for allergic reactions or sensitivities.